mojaspin is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We provide a full suite of responsible gaming tools — deposit limits, session controls, self-exclusion, and 24/7 support — so you always remain in control of your play.
At mojaspin, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling, when approached mindfully, is a legitimate form of entertainment enjoyed by millions of players across Bangladesh every day. Cricket betting, live casino sessions, slots, and sports wagers are exciting ways to engage with the games you love. But we also recognise that gambling carries real risks, and that a small number of players may develop patterns of play that cause harm to themselves or their families.
That is why mojaspin has built a comprehensive responsible gaming framework that places the player firmly in the driver's seat. From the moment you register, you have access to a full range of tools designed to keep your gaming experience enjoyable, affordable, and within your personal boundaries. These tools are free, immediate, and easy to activate — no delays, no waiting periods for player-initiated limits.
Our support team, available around the clock at Bangladesh Standard Time (UTC+6), is trained to assist any player who feels that gambling is affecting their wellbeing. Whether you need to set a deposit cap, take a short cooling-off break, or permanently exclude your account, mojaspin will act on your request promptly and without question.
Every mojaspin feature is designed with player safety in mind. We monitor for behavioural indicators of problem gambling and act proactively when we identify a player at risk.
Set your own spending and time limits at any point. Player-initiated restrictions take effect immediately. Increasing a limit always requires a mandatory 24-hour cooling-off period.
All games on mojaspin display their Return to Player (RTP) percentages clearly. We never hide the house edge. Understanding the odds is part of playing responsibly.
Our support specialists in Bangladesh Standard Time are real people trained in responsible gaming. Reach us any time at [email protected] for immediate assistance.
All mojaspin products — including cricket betting, live casino, slots, and sports wagers — are available exclusively to players who are 18 years of age or older. Registration requires age verification as part of our KYC process. We do not permit underage gambling under any circumstances.
Protecting young people from exposure to gambling is one of mojaspin's most important responsibilities. Our age verification process is applied at the point of registration and again at the point of first withdrawal. Players must provide a valid national identity document confirming their date of birth before any funds can be released from their account.
If mojaspin has reason to believe that a registered player is under the age of 18 — whether through document review, payment screening, or a third-party report — the account will be immediately suspended pending investigation. Any winnings accumulated on a minor's account will be forfeited and any deposits refunded to the original payment source.
mojaspin equips every registered player with a suite of account-level controls accessible directly from your account settings. These tools are designed to help you define and enforce personal limits before a session gets out of hand. You do not need to contact support to activate these controls — they are self-service, immediate, and permanent until you choose to modify them.
Cap the amount you can deposit into your mojaspin account over a daily, weekly, or monthly period. Once the limit is reached, no further deposits are accepted until the period resets.
Set a maximum session duration. When your session reaches the time limit you have defined, you will receive an in-browser alert and the option to log out or continue with a clear timer on screen.
Define the maximum amount you are comfortable losing within a given time window. mojaspin will notify you as you approach your loss limit and halt play automatically if the threshold is reached.
Take a short break from mojaspin — from 24 hours up to 6 weeks. During a cooling-off period, your account is temporarily deactivated. All scheduled bonuses remain intact for when you return.
Opt out of all promotional messages, bonus offers, and marketing communications at any time. Removing promotional triggers is a meaningful step for players managing their gambling habits.
Enable regular on-screen reminders that display how long you have been playing and how much you have wagered in the current session. A healthy perspective, delivered automatically.
Setting a deposit limit is one of the most effective responsible gaming measures available to mojaspin players. A deposit limit puts a hard cap on how much money can enter your account within a defined time frame — giving you predictable, manageable control over your gambling budget regardless of how engaging a session becomes in the moment.
mojaspin supports three deposit limit periods: daily, weekly, and monthly. You may set any combination of these simultaneously. For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000 — whichever threshold is reached first will pause deposits for the remainder of that period.
Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank — so there is no way to circumvent a limit by switching payment channels. The limit is enforced at the account level, not the payment-method level.
Self-exclusion is the strongest account restriction available on the mojaspin platform. When you activate self-exclusion, your account is fully suspended for the duration you choose — you will not be able to log in, deposit, place bets, or access any game on the Platform. All active bonuses are frozen for the exclusion period.
mojaspin offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, and permanent (indefinite) exclusion. We strongly recommend choosing a period that feels genuinely right for your circumstances. There is no shame in taking an extended break — it is the responsible and courageous choice.
During your self-exclusion period, mojaspin will cease all marketing communications to your registered mobile number and email. You will not receive bonus notifications, match alerts, or promotional SMS. This is automatic and cannot be overridden.
To request self-exclusion, you may either use the self-service option in your Account Settings, or contact our support team directly at [email protected]. Support-initiated exclusions take effect within 1 hour of your request being received. Self-service exclusions take effect immediately upon confirmation.
Immediate account suspension — login access is disabled within minutes of activation.
All marketing stopped — no SMS, no email, no push notifications for the full exclusion period.
Balance protected — any remaining real-money balance at the time of exclusion is held securely and returned upon account reinstatement (for temporary exclusions).
Re-registration blocked — if you attempt to open a new account during your exclusion period, mojaspin will identify and suspend the new account.
Permanent exclusion is final — we do not reverse permanent self-exclusions under any circumstances.
Problem gambling can develop gradually and is often difficult to self-identify in the early stages. The following warning signs may indicate that gambling is becoming a harmful habit rather than a recreational activity. If several of these apply to you — or to someone you know — we encourage you to reach out to our support team or to a professional counselling service.
Chasing losses — placing increasingly large bets to try to recover money already lost in a session.
Gambling beyond your means — spending money that was allocated for rent, food, bills, or family expenses on gaming.
Inability to stop — continuing to play long after you intended to stop, or failing to stick to a budget you set for yourself.
Preoccupation with gambling — thinking about upcoming bets or past sessions during work, family time, or other daily activities.
Borrowing money to gamble — taking loans, using credit cards, or asking family members for money specifically to fund gaming activity.
Mood swings tied to outcomes — feeling intense euphoria after a win and deep distress, irritability, or anxiety after a loss.
Secrecy about gambling — hiding the extent of gambling activity from family members, friends, or colleagues.
Neglecting responsibilities — missing work, study commitments, or family obligations because of time spent gambling.
Using gambling to escape — turning to betting or gaming to cope with stress, loneliness, depression, or personal problems rather than as entertainment.
Failed attempts to cut back — trying and failing multiple times to reduce or stop gambling on your own without outside support.
If gambling is becoming a source of stress rather than enjoyment, help is available. mojaspin's in-house support team is your first point of contact — we can activate restrictions, initiate self-exclusion, and walk you through every available tool in plain English. For deeper counselling support, we also encourage players to reach out to professional organisations that specialise in gambling harm prevention and recovery.
Send a message to our responsible gaming team at any hour. We aim to respond within 2 hours during peak periods and within 24 hours at all other times.
Use the live chat feature on the mojaspin Platform to speak directly with a support agent in real time. Available 24 hours a day, 7 days a week, BST (UTC+6).
Access all deposit limits, session timers, cooling-off periods, and self-exclusion options directly in your Account Settings under the Responsible Gaming section.
Gamblers Anonymous Bangladesh and international gambling helplines offer confidential support for players and their families experiencing gambling-related difficulties.
mojaspin makes the following commitments to every player registered on our platform. These are not aspirational statements — they are operational standards that our team is held to every day, across every interaction with every player in Bangladesh and beyond.
No player under 18 years of age will be permitted to register, deposit, or place a wager on the mojaspin platform. Age verification is mandatory, not optional.
Any limit you set — whether for deposits, losses, sessions, or full self-exclusion — will be applied immediately and will not be reversed without the mandatory waiting period and your explicit confirmation.
Once you activate self-exclusion or opt out of promotions, mojaspin will immediately cease all marketing contact. We do not send re-engagement campaigns to excluded accounts.
Every game on mojaspin displays its Return to Player percentage and house edge. We will never obscure the mathematical realities of gambling from our players.
Our support team is trained in responsible gaming best practices and is available at all hours — including Eid, Pohela Boishakh, and national holidays — to assist any player who needs help.
All account data, payment information, and responsible gaming preferences are protected with SSL encryption and handled in strict accordance with our Privacy Policy.
mojaspin uses automated and manual monitoring to identify players who may be exhibiting signs of problem gambling. Where we identify a concern, we will reach out proactively to offer support tools.
No player will ever be judged, pressured, or discouraged for requesting a restriction or exclusion. We will handle every responsible gaming interaction with empathy and professionalism.
mojaspin reviews its responsible gaming practices regularly to ensure they remain effective and aligned with industry best standards. For questions about this policy or to request any responsible gaming tool, contact [email protected] — available 24/7, Bangladesh Standard Time (UTC+6). 18+ only. Please play responsibly.
Enjoy cricket betting, live casino, and 500+ slots in ৳ BDT — with the responsible gaming tools and 24/7 support you need to always stay in control.