mojaspin Frequently Asked Questions

mojaspin requires a valid government-issued photo ID for KYC verification — acceptable documents include your National Identity Card (NID), passport, or driving licence. You will also need to provide a selfie holding the document. Verification is typically completed within 2 hours during business hours. KYC is mandatory before your first withdrawal; it does not affect your ability to deposit or play.

To reset your mojaspin password, click "Forgot Password" on the login page and enter your registered mobile number. An SMS reset code will be sent to that number within one minute. Enter the code on the reset page, then choose a new password of at least 8 characters combining letters and numbers. If you no longer have access to your registered mobile number, contact [email protected] for manual account recovery.

No — mojaspin strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically through device fingerprinting, payment-method matching, and IP screening. If a duplicate account is found, both accounts may be suspended and any pending withdrawals held pending review. If you believe your account has been incorrectly flagged, contact [email protected] with your details and we will investigate promptly.

To permanently close your mojaspin account, email [email protected] from your registered email address with the subject line "Account Closure Request". Any real-money balance remaining will be refunded to your primary payment method (bKash, Nagad, or bank) within 3 business days before closure is finalised. If you are closing due to gambling concerns, consider self-exclusion instead — it achieves the same outcome while preserving your data for potential reinstatement.

bKash deposits on mojaspin are credited instantly — in almost all cases your balance updates within 30 seconds of completing the bKash payment. During periods of very high traffic (major BPL match days, T20 World Cup fixtures), processing may take up to 5 minutes. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and send it to [email protected] for immediate investigation.

The minimum deposit on mojaspin is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum is ৳500. Card deposits via Visa and Mastercard have a minimum of ৳300. There is no maximum deposit limit set by mojaspin, though your individual bKash or Nagad wallet limits may apply.

The minimum withdrawal on mojaspin is ৳500 across all supported payment methods. Withdrawals to bKash and Nagad are typically processed within 1–3 hours after KYC verification is complete. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank take 1–2 business days. mojaspin does not charge any withdrawal processing fees — the full requested amount is transferred to your wallet or account.

mojaspin does not charge any platform-side fees on deposits or withdrawals. However, your mobile money provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges as per their own fee schedules — these are outside mojaspin's control. We recommend checking your bKash or Nagad app for applicable service charges before initiating a transaction. Bank transfer fees, if any, are also charged by the bank directly.

Yes — Nagad is one of mojaspin's fully supported deposit and withdrawal methods. To deposit via Nagad, go to the Deposit section of your account, select Nagad, enter the amount, and follow the on-screen instructions to complete the transfer from your Nagad app. Nagad deposits are credited instantly in most cases. Nagad withdrawals are processed within 1–3 hours once your KYC verification is approved.

Withdrawal delays on mojaspin are most commonly caused by one of three things: (a) KYC verification is incomplete — your documents have not yet been approved; (b) an active bonus with an unmet wagering requirement is attached to your balance; or (c) the withdrawal amount exceeds a daily limit and requires a manual review. Check your account status under Account Settings and, if still unclear, contact [email protected] with your transaction ID.

Yes — cricket betting is one of mojaspin's flagship offerings, and BPL (Bangladesh Premier League) matches are covered in full. mojaspin offers pre-match and live in-play betting markets on BPL, IPL, T20 World Cup, and other major international fixtures featuring the Bangladesh Tigers. Available markets include match winner, top batsman, total runs, over/under, and ball-by-ball live betting during active matches. All odds are displayed in decimal format with BDT amounts.

All slot games available on mojaspin are sourced from certified game studios — including Pragmatic Play, NetEnt, Microgaming, and Spribe — whose random number generators (RNGs) are independently tested and audited for fairness. Each game displays its published Return to Player (RTP) percentage so you always know the theoretical house edge before you play. mojaspin does not modify RTP values; the games run exactly as certified by the provider.

mojaspin is fully optimised for mobile play — the platform runs in any modern smartphone browser on Android or iOS without requiring an app download. All games, including live casino tables, cricket betting markets, and slots, are touch-responsive and load quickly on 4G and Wi-Fi connections. Simply visit mojaspin.win in your mobile browser to play. A native app may be available in future; check the platform for updates.

mojaspin's live casino section is powered by Evolution Gaming and Ezugi, offering a wide range of real-dealer tables streamed in HD. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Teen Patti, and game-show style titles such as Crazy Time and Lightning Roulette. Tables are open 24/7 with dedicated Bengali-speaking dealer tables available during peak evening hours Bangladesh Standard Time (BST, UTC+6).

The minimum bet on mojaspin cricket betting markets is ৳20 per selection, making it accessible for casual players and high-volume bettors alike. For slot games, minimum bet sizes vary by title but most Pragmatic Play and NetEnt slots start from ৳10 per spin. Live casino table minimums start from ৳50 for standard baccarat and blackjack tables. Premium VIP tables have higher minimums — check individual table limits in the lobby.

mojaspin offers new players a welcome bonus on their first deposit — the current offer is a 100% match bonus up to ৳20,000, meaning a ৳5,000 deposit gives you ৳10,000 to play with. The welcome bonus is automatically credited to your account upon qualifying deposit. A wagering requirement applies before bonus funds can be withdrawn — check the Promotions page for the current terms and eligible games.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it as real money. For example, a 10x wagering requirement on a ৳2,000 bonus means you need to place ৳20,000 in total bets using the bonus. On mojaspin, cricket bets and most slots contribute 100% toward wagering. Live casino games may contribute at a lower rate. Check each bonus's specific terms for the exact contribution rates.

Yes — mojaspin runs regular reload bonuses for existing players, typically on Friday or Saturday deposits, as well as free spins promotions tied to newly launched slot games from Pragmatic Play and NetEnt. Special cricket season promotions are also offered during BPL, IPL, and T20 World Cup periods, often featuring cashback on losing cricket bets. Log into your account and check the Promotions section to see currently active offers.

Yes — if you prefer to play without a bonus (for example, to keep your withdrawal process simpler), you can decline or forfeit an active bonus through Account Settings under the Bonuses section. Note: forfeiting a bonus means any bonus funds and associated winnings from that bonus will be removed from your balance. Only your real-money deposit balance will remain. Contact [email protected] if you cannot find the forfeit option in your account.

mojaspin is a safe and reliable gaming platform that uses SSL encryption across all pages and transactions to protect your personal data and payment details. All games are sourced from internationally certified providers with independently audited RNGs. Player funds are held separately from operational accounts. mojaspin operates a strict fair-play policy and does not manipulate game outcomes. For additional peace of mind, read our Privacy Policy and Terms & Conditions pages.

To set a deposit limit, go to Account Settings → Responsible Gaming → Set Deposit Limit. You can choose a daily, weekly, or monthly cap in BDT — any combination of all three simultaneously is supported. Reducing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before it applies, giving you time to reconsider. Deposit limits apply across all payment methods including bKash, Nagad, and bank transfers.

Self-exclusion on mojaspin can be activated in two ways: via Account Settings → Responsible Gaming → Self-Exclusion (takes effect immediately), or by emailing [email protected] with the subject "Self-Exclusion Request" (processed within 1 hour). Available periods are 1 month, 3 months, 6 months, 1 year, and permanent. During exclusion, all marketing is stopped and login access is disabled. If you are struggling, please reach out — our team is here to help, without judgment.

The minimum age to register and play on mojaspin is 18 years old. This applies to all products on the platform — cricket betting, live casino, slots, and all other game types. Age is verified during the KYC process via government-issued ID. Any account found to belong to a player under 18 will be immediately suspended, deposits refunded, and winnings forfeited. mojaspin takes its age restriction policy seriously and enforces it without exception.

mojaspin customer support is available 24 hours a day, 7 days a week including public holidays in Bangladesh. You can reach the team via email at [email protected] (response within 2 hours during peak times) or via the live chat feature available directly on the platform. Our support staff are trained in account issues, payment queries, responsible gaming tools, and general gameplay questions. All responses are in English.