At mojaspin, your privacy matters as much as your gaming experience. This Privacy Policy sets out exactly how we collect, use, store, and protect your personal data when you use the mojaspin Platform at mojaspin.win. We are committed to full transparency in our data practices and to handling all personal information belonging to our Bangladesh players with the highest standard of care and security.
All data transmitted between your browser and the mojaspin Platform is encrypted using industry-standard TLS/SSL technology. Your login credentials, payment details, and personal information are protected in transit at all times.
mojaspin does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with carefully selected partners only where strictly necessary to deliver our services — such as payment processors and game providers.
Registered Players have the right to access, correct, or request deletion of their personal data at any time. Submit a data request to [email protected] and our team will respond within a reasonable timeframe in accordance with this Policy.
Personal data is stored on secure servers with access controls, firewalls, and monitoring in place. Access to personal data within the mojaspin organisation is restricted to personnel who genuinely need it to perform their role.
mojaspin uses cookies and similar tracking technologies solely to improve Platform performance, maintain session state, and support responsible gaming analytics. No third-party advertising cookies are placed without your awareness.
Protecting minors is a priority. Data we collect during KYC verification — including national ID and date of birth — is used solely to confirm that all Players are aged 18 or above. This data is processed with strict confidentiality.
For the purposes of this Privacy Policy, the data controller responsible for the collection and processing of your personal data is mojaspin, operating the Platform accessible at mojaspin.win. As data controller, mojaspin determines the purposes for which and the means by which personal data is processed.
If you have any questions, concerns, or requests relating to the processing of your personal data, or if you wish to exercise any of your data rights as described in this Policy, you may contact mojaspin's data support team using the following contact details. All data-related communications should be submitted in writing.
mojaspin takes its responsibilities as data controller seriously. We maintain internal records of processing activities, conduct periodic reviews of our data practices, and update this Privacy Policy whenever our processing activities change in a material way. The effective date at the top of this page reflects the most recent review date.
| Detail | Information |
|---|---|
| Brand Name | mojaspin |
| Platform URL | mojaspin.win |
| Data Contact Email | [email protected] |
| Support Hours | 24/7 — BST (UTC+6) |
| Market Served | Bangladesh |
| Policy Language | English |
| Effective Date | 1 January 2026 |
mojaspin collects personal data from you in three ways: information you provide directly when registering or using the Platform; information generated automatically through your use of the Platform; and information received from third-party partners involved in delivering our services. We collect only the minimum data necessary to fulfil the purposes described in this Policy.
mojaspin uses the personal data it collects only for the specific, legitimate purposes described below. We do not use personal data for purposes incompatible with those for which it was originally collected. Each purpose below is tied to a corresponding legal basis, described in Section 4.
To create, maintain, and administer your mojaspin Account — including registration, password management, OTP authentication, and Account settings — for the duration of your relationship with the Platform.
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank; to verify that payment instruments are registered in your name; and to maintain an accurate transaction history on your Account.
To verify your identity and age in compliance with responsible gaming obligations, to ensure the Platform is used only by persons aged 18 or above, and to prevent the creation of fraudulent or duplicate Accounts.
To respond to your support queries, process complaints, and facilitate dispute resolution. Support correspondence is retained to maintain a record of your service history and to improve the quality of our support team's responses.
To monitor gaming patterns and identify indicators of potential problem gambling; to enforce deposit limits, session time limits, and self-exclusion requests; and to contact Players who show behavioural patterns associated with gambling harm.
To screen transactions and account activity for indicators of fraud, money laundering, or financial crime; to comply with anti-money laundering obligations; and to protect the integrity of the Platform for all genuine Players.
Every processing activity carried out by mojaspin is supported by at least one of the following legal bases. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
| Processing Activity | Legal Basis | Detail |
|---|---|---|
| Account creation & management | Contract performance | Necessary to provide the gaming service you have contracted with mojaspin to receive |
| Deposit & withdrawal processing | Contract performance | Required to execute the financial transactions you initiate on the Platform |
| KYC & age verification | Legal obligation | Required to fulfil responsible gaming and anti-underage-play obligations |
| Fraud detection & AML screening | Legitimate interest / legal obligation | Necessary to protect the Platform, other Players, and financial integrity |
| Responsible gaming monitoring | Legitimate interest | To identify and respond to indicators of gambling harm among Players |
| Customer support correspondence | Contract performance | To respond to your queries and resolve disputes arising from your use of the Platform |
| Platform analytics & improvement | Legitimate interest | To understand how the Platform is used and to maintain and improve its performance |
| Promotional communications | Consent | Only where you have expressly opted in to receive promotional messages from mojaspin |
mojaspin does not sell, rent, or trade your personal data to any third party. We share personal data only where it is necessary to deliver our services, to comply with legal obligations, or to protect the integrity of the Platform. All third parties who receive personal data from mojaspin are required to handle it securely and use it solely for the specified purpose.
To process your deposits and withdrawals, mojaspin shares your mobile wallet number or bank account details with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or the card scheme (Visa / Mastercard). This sharing is limited to the transaction data necessary to complete or verify a specific payment. mojaspin does not share your gaming activity, bet history, or account balance with payment processors.
Game Providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, Play'n GO, and Hacksaw Gaming) receive a session token and anonymised Player identifier sufficient to load game sessions on the Platform. Full personal identity data (name, national ID, phone number) is not passed to Game Providers. In the event of a game dispute, limited game-log data may be shared with the relevant Game Provider to resolve the matter.
Where mojaspin uses a third-party identity verification service to conduct KYC checks, the personal data submitted during the verification process (name, date of birth, ID document image) is transmitted to that partner via a secure, encrypted channel. The KYC partner is contractually bound to use this data solely for identity verification and to delete it once the verification process is complete.
mojaspin may disclose personal data to law enforcement authorities, regulatory bodies, or other competent authorities in Bangladesh where required to do so by applicable law, court order, or mandatory regulatory obligation. In such cases, mojaspin will disclose only the minimum data necessary to comply with the legal requirement and will, where permitted by law, notify the affected Player of the disclosure.
mojaspin retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following retention periods apply to the principal categories of personal data we hold.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data (name, mobile number) | Duration of Account + 5 years post-closure | Dispute resolution, fraud prevention, regulatory obligation |
| KYC identity documents | Duration of Account + 5 years post-closure | Anti-money laundering and identity verification compliance |
| Transaction records (deposits, withdrawals) | 7 years from transaction date | Financial record-keeping and AML compliance |
| Game history and bet records | 5 years from the date of the session | Dispute resolution, responsible gaming monitoring, RNG audit trail |
| Customer support correspondence | 3 years from the date of the last communication | Service quality, complaint history, dispute evidence |
| Responsible gaming records (exclusions, limits) | Duration of Account + 5 years post-closure | To prevent re-registration by self-excluded Players |
| Analytics and session cookies | Up to 12 months | Platform performance analysis — anonymised after 30 days |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified or identifiable individual. Where data cannot be immediately deleted due to technical constraints (for example, backup systems), it is flagged for deletion at the next available deletion cycle and is not used for any active processing in the interim.
mojaspin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is reviewed and updated regularly to address new and emerging threats.
All data transmitted between your device and the mojaspin Platform is encrypted using TLS (Transport Layer Security) protocol. Data stored on mojaspin's servers is protected using encryption at rest for sensitive categories of data, including KYC documents and payment information. Access to personal data within the mojaspin organisation is governed by role-based access controls — only staff who need access to personal data to perform their duties are permitted to access it.
In the event of a personal data breach that is likely to result in risk to Players' rights and freedoms, mojaspin will take prompt remedial action and notify affected Players via their registered contact details without undue delay.
As a Player on the mojaspin Platform, you have a number of rights in relation to your personal data. To exercise any of the rights listed below, please contact mojaspin at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within a reasonable timeframe. mojaspin may need to verify your identity before processing a data rights request to ensure the security of your Account and personal data.
You have the right to request a copy of the personal data mojaspin holds about you. We will provide this in a clear, readable format upon verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Contact support with details of the inaccuracy.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations (see Section 7).
You may request that mojaspin restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
Where processing is based on your consent or on contract performance, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data where that processing is based on mojaspin's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
You may request closure of your mojaspin Account at any time by contacting [email protected]. On closure, your personal data will be retained only for the periods specified in Section 7 and then securely deleted.
mojaspin reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data processing practices, changes in applicable law, new service features, or updated payment and KYC arrangements. When we make material changes to this Policy, we will notify registered Players via their registered mobile number or email address, or by displaying a prominent notice on the Platform, no less than 7 days before the updated Policy takes effect.
The effective date displayed in the hero section and in the notice box below indicates when the current version of this Privacy Policy came into force. Your continued use of the mojaspin Platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you should cease using the Platform and contact [email protected] to request Account closure.
All previous versions of the Privacy Policy are superseded by the current version. If you have a question about how a specific change affects you, please contact our support team at [email protected] — we are available 24/7 at Bangladesh Standard Time (UTC+6) and will be happy to clarify any aspect of this Policy.
Material changes are communicated at least 7 days before taking effect, via registered contact details or on-platform notice.
Each version carries a clearly displayed effective date. The current version took effect on 1 January 2026 and supersedes all prior versions.
Continued use of the mojaspin Platform after an updated Policy's effective date constitutes your full acceptance of the revised terms. Review this page regularly.
For any questions about this Privacy Policy or about how your data is processed, contact [email protected]. Response within 24 hours.
This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the mojaspin Privacy Policy. By continuing to use the mojaspin Platform after this date, you confirm your acceptance of this Policy in full. For questions, contact [email protected] — available 24/7, BST (UTC+6).
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